Information about consumer mediation
We, the [Ferkinghoff International], endeavor to settle any disagreements arising from our contract with you by mutual agreement. The [Ferkinghoff International] are in principle not willing and obliged to participate in dispute settlement proceedings before a consumer arbitration board. In addition, we would like to point out the following: EU Regulation on Online Dispute Resolution from 15 February 2016, the EU Commission will provide a platform for out-of-court dispute resolution. This gives consumers the opportunity to settle disputes in connection with their online order without the intervention of a court. The Dispute Settlement Platform can be reached at the external link http://ec.europa.eu/consumers/odr/.
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